HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Symantec\SharedDefs
Click Start, Run, type in smc -stop, and push Enter.Ĭ:\Program Files (x86)\Common Files\Symantec Shared\VirusDefs\. Instructions for 64-bit Operating Systems: Right-click Symantec Endpoint Protection and click Start. Restart the Symantec Endpoint Protection Services stopped in the previous step, 3.c. Note: If the User Account Control prompt pops up click Continue.Ĭ:\ProgramData\Symantec\Definitions\VirusDefs\ In the search bar type services and then press Enter. Click Start, Run, type in smc -stop, and push Enter. Right-click Symantec Endpoint Protection service and click Start. Click Start, Run, type in smc -start, and push Enter. Restart the Symantec Endpoint Protection Services stopped in the previous step, 3.c. HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SharedDefs Delete the downloaded data in the "C:\Documents and Settings\All Users\Application Data\Symantec\Liveupdate\downloads". Delete the data from the Definition folders:Ĭ:\Program Files\Common Files\Symantec Shared\VirusDefs\. Please see the Technical Information at the bottom of this Management Client you will need to temporarily disable Tamper Note: If you are unable to stop the Symantec Right-click Symantec Endpoint Protection and click Stop. Click the Start button and then click Run. Click Start, Run, typing in smc -stop, and pushing Enter. 
Stop the Symantec Endpoint Protection Services:. 
Instructions for 32-bit Operating Systems:
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